It has been a great few days but as I work with the public it is pretty much anything goes.
The boss is out of town and "Murphy" of Murphy's Law fame does live very close to the workplace and comes by to visit on occasion.
Since Friday many people have complimented me on my great customer service and all the little extra things I have done to make their experience here more pleasant.
These people did not fill out a survey card and drop it in the comments box. They did not call the corporate office and tell them how impressed they are with the company due to my wonderful attitude and customer service skills.
However, I will remember these people and their praise will stay in my heart and spur me to continue to always to my best and treat people as humans.
Today there were two complainers. One I believe was a misunderstanding and the other just wanted a freebie.
Did they call the corporate office? Well, of course.
That is fine. That is one of the reasons we have managers and supervisors.
It sure would have been nice if just one of the people that saw how I was doing all I could to be friendly and helpful would have made sure the head honchos knew that also.
Please, let the managers and supervisors of the businesses you use know when someone is doing a good job.
You never know, but if all that ever gets reported are complaints, your fav grocer checker just may get fired.
Sunday, September 21, 2008
Friday, September 19, 2008
Brother's Shoulder Surgery
The doctor's operated on Don's shoulder this past Tuesday, the 16th of September 2008.
There was a bad rotator cuff tear. The surgery was successful and out-patient.
They also cut a small slit in his leg and removed the screw put in at the hospital in Atlanta. It was close to breaking through the skin. The Atlanta hospital had him standing up and doing too much physical therapy much too soon. This caused the already poorly repaired leg to start deteriorating before it could even start healing.
The shoulder is immovable for five to six weeks. In two to three months physical therapy can be started on the shoulder-all according to the healing process. It will be approximately six months before the shoulder will be healed.
According to how fast the shoulder heals and the therapy goes, it will be three to four months before the doctors can go in a repair the leg.
Again, we all thank you for the prayers and good thoughts.
There was a bad rotator cuff tear. The surgery was successful and out-patient.
They also cut a small slit in his leg and removed the screw put in at the hospital in Atlanta. It was close to breaking through the skin. The Atlanta hospital had him standing up and doing too much physical therapy much too soon. This caused the already poorly repaired leg to start deteriorating before it could even start healing.
The shoulder is immovable for five to six weeks. In two to three months physical therapy can be started on the shoulder-all according to the healing process. It will be approximately six months before the shoulder will be healed.
According to how fast the shoulder heals and the therapy goes, it will be three to four months before the doctors can go in a repair the leg.
Again, we all thank you for the prayers and good thoughts.
